Terms of Service

Currency accepted is either USD or AUD and can be paid through PayPal.
Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.
Don't send any payment before I have agreed to give you a slot and requested you to send me the payment.

The time it takes to finish your commission varies from 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, other work, and school.
Once the piece is finished you will receive the full-resolution image. Note that there is no physical product.

You get 3 rounds of changes on the commissioned piece included in the price.
A fee will be added if you want something changed on the final illustration - unless a misunderstanding from my side has been made.
If you want a change in the drawing that you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want to be made and is usually based on an hourly wage.
If your reference is unclear to start with I will allow one change before it will come at an extra charge.

I, Tess (the artist):
- I reserve the right to cancel and refund the order at any time for any reason.
- I retain all copyrights over the commissioned artwork.
- I will NOT claim the intellectual property (IP) of the commissioned artwork.
- I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
- I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
You (the customer/commissioner):
- You may upload the commissioned artwork on any website and social channels.
- You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
- You may NOT alter the commissioned artwork without my (the artist's) consent.
- You retain all the rights to the intellectual property (IP).
- You may NOT use the commissioned artwork for commercial purposes.
The following is considered copyright infringement:
- Reproducing/using the copyrighted artwork commercially - this means making money off of it in any way not excluded from these terms.
- Claiming the artwork as your own.
- Altering the artwork without my consent.

The buyer is not allowed a refund once I started working on the commission - unless it is crucial that it is given then your order will be cancelled.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I have started it, you can get a full refund.
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
If you request a Paypal chargeback at any point when you are not allowed to ask for a refund, you will lose all rights to the commissioned piece and I will have the full right to profit further from it. I will decline the chargeback and supply Paypal with our conversations regarding the commission as evidence that I have completed work for you. Additionally, you will be blacklisted and won't be able to commission me again.

Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there may be fewer or more drafts).
Sketch and/or final sketches that you must accept before I continue the work.
Insight and Involvement in colour plan (depending on the complexity of the commissioned piece).
Full-resolution file (approx. 210 x 297 mm at 300 DPI) of the final drawing and a smaller version for internet upload. Final file formats are usually PNG.